Privacy policy

Zayzak Transport is the controller of the personal information described here. That means we decide how and why it is used, and we're responsible for looking after it.

Business

Zayzak Transport UK Ltd, trading as Zayzak Transport

Company number

17179147 (registered in England and Wales)

Registered office

21a Beverley Road, London E4 9PL

ICO registration

ZC269915

Phone (complaints and urgent problems, 24 hours)

020 3886 1965

Email

support@zayzaktransport.com

For any privacy question or request, email support@zayzaktransport.com.

When you book, have an account, or ride with us, we collect:

• Contact details: name, email address and mobile number of the passenger, and of the person booking if that's someone else. Saved guests if you add them to your account.
• Booking details: pickup and drop-off addresses, date and time, vehicle class, passengers and luggage, flight number, the name for a pickup sign, and any notes you add.
• Payment details: the amount, whether it was paid or refunded, and SumUp's reference for the payment. Your card details go straight to SumUp; we never see or store your card number.
• Saved card: if you choose to save a card on your account, SumUp keeps the card and gives us a reference to it (a token), which we store encrypted, with the card type and last 4 digits so you can see which card it is. We also keep when you agreed to save it. You can remove it from your account at any time.
• Tips: if you tip your chauffeur, the amount, when it was paid and SumUp's reference for it.
• Zayzak wallet: the points your account earns and uses, which rides they came from and when they expire.
• Business accounts: the business name and VAT number, and the client book the business keeps with us (each client's name, email, mobile, and the business's own category and notes). If a business saved you as a client, ask them or us to remove you.
• Chauffeur codes: if you book with a chauffeur's card code, which chauffeur's code you used. To apply the first-ride offer we check whether your email address or account already has a booking with us.
• Your location, only if you choose to share it on your ride page, so your chauffeur can find you. Your browser asks your permission first, and it's only shared while that page is open, from booking until pickup.
• Pickup spot details, only if you add them: a nearby landmark, what you're wearing and a photo of where you're standing (we ask you not to include faces), to help your chauffeur find you.
• Messages, ratings and reports: chat messages with your chauffeur, the rating and comment you leave, and anything you send us through Get help.
• Ride notifications: if you tap Notify me on your ride page, the notification address your browser gives us, so we can tell you when your chauffeur is on the way, arrives or messages you.
• Sign-in information: your email address, and your name and email from Google if you sign in with Google. We don't use passwords.

When you apply to drive with us or work with us as a chauffeur, we collect:

• Your name, contact details, date of birth, city and driving experience.
• Your licences and checks: driving licence (and DVLA check code), private hire driver licence, and an enhanced DBS certificate if you choose to upload one.
• Your vehicle: registration, make, model, year, private hire vehicle licence, insurance, MOT, logbook (V5C) and photos.
• A profile photo, checked and approved by our team before passengers see it when you accept their ride.
• The document permission letter you sign: the full name you type as your signature, when you signed it, and which version of the letter it was.
• Your Zayzak card: your card code, how many passengers booked with it, and the bonuses it earned. If you share your card link or QR code, anyone who opens it sees your first name, approved photo, rating, number of completed rides, car and vehicle class.
• Tips passengers give you, which are added to your earnings.
• Bank details for paying you (stored encrypted), and a bank statement to confirm the account is yours.
• Your location while you're online in the driver app, your rides, earnings, payouts, ratings and any reliability issues recorded against rides.
• If you turn on ride alerts: the notification address your phone's browser gives us (from Google, Apple, Mozilla or Microsoft's notification service) and the type of phone and browser, so we can send you ride requests.

We use this to check you're licensed and suitable to carry passengers (as the law requires of private hire operators), to offer you rides, to pay you, and to keep passengers safe.

• Your chauffeur sees the passenger's name, mobile number, pickup and drop-off, flight number, pickup sign and notes, chat messages, your location if you share it, and any pickup spot details you add (only until you're on board).
• Passengers see their chauffeur's first name, photo, rating, car and number plate, the chauffeur's location during the ride, and their phone number close to pickup time. Chauffeurs see that they received a tip and the passenger's first name, but never card details.
• Service providers who process information for us: Vercel (website hosting), Neon (database), Resend (sending emails), Twilio (sending ride update texts to your mobile, if texts are on; Twilio receives your number and the text), Google (address search, maps and journey times, and Google sign-in if you use it), and the phone notification services of Google, Apple, Mozilla and Microsoft (ride alerts for chauffeurs, which carry only the ride details needed to decide whether to accept it, and ride updates for passengers who turn them on, which carry your chauffeur's first name, car and messages). The contents are encrypted so these services can't read them.
• SumUp, our payment provider, which processes card payments, tips and refunds and has its own responsibilities for card data under its privacy notice.
• Authorities, such as our licensing authority, the police or HMRC, when the law requires it.

We don't sell personal information, and we don't use it for advertising.

Some of our providers are based in, or use services in, the United States and other countries outside the UK. Where information is transferred outside the UK, it's protected by the safeguards UK law requires, such as the UK International Data Transfer Addendum or the UK–US Data Bridge.

The website only works over an encrypted connection. Chauffeurs' bank details are encrypted in our database, access to the admin area is limited to our team and every look at bank details or documents is logged, and card details never touch our servers. No system is perfectly secure, but we take reasonable steps to protect your information.

Under UK data protection law you can ask us to:

• give you a copy of the personal information we hold about you,
• correct information that's wrong or incomplete,
• delete your information, unless we have to keep it (for example booking records we must keep by law),
• restrict or object to how we use it, or transfer it to you or another organisation in a usable format.

Where we rely on your consent, such as location sharing, you can withdraw it at any time. To make a request, email support@zayzaktransport.com. We'll reply within one month.

If you're unhappy with how we've handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

We only use cookies and browser storage that the website needs to work, such as keeping you signed in and remembering your booking as you move between steps. See our cookie policy.

We'll update this page when how we use information changes. The date at the top shows the latest version.